I accidentally made a woman named Gilda cry…
Today was my long awaited and much anticipated endocrinologist appointment. The only reason it was today was because Gilda made it happen.
As you probably know I have been feeling poorly for 11 months and have been tossed around by the Canadian healthcare system like a sailboat in a hurricane.
First I went and saw my GP, then I got referred to a special GP, then that appointment got moved, then I saw an unhelpful specialist that made me cry and didn’t listen, then my GP sent me a letter stating I should move to another doctor and she didn’t want to be my GP anymore, then I got referred to an internal specialist that didn’t know what to think, and finally the endocrinologist appointment.
To get the endocrinologist appointment, it required Gilda’s tenacity.
Booking the appointment took 3 letters of referral and Gilda demanding that I be put on the fast track so I could see the doctor in 5 weeks versus 4 months.
Gilda even called me to ensure I got my letter about my appointment and that everything was in order because the letter may have gotten lost with the postal strike.
For 11 months not one person has cared to help me for more than 12 seconds, despite how sick I am.
Turns out an administrator named Gilda from the Metabolic Clinic at the U of A Hospital has more patient care in her baby finger than 4 doctors combined.
I thought she should know how much her caring meant to me.
I also wrote her a note to tell her why it meant so much to me.
When I found Gilda armpit deep in patient records in a small office, I stood there like a silly, mute woman. All the words flew out of my head and tears streamed down my face while I held out the flowers and card.
After squeaking out who I was and why I was there, she cried and hugged me all while telling me that she was just doing her job.
Maybe so, but so many people don’t do their job.
Loving and caring for others is everyone’s job, yet so often we forget to do it. When you encounter someone that truly cares, it changes you.